Roles and Responsibilities
Front Desk Duties:
- Greet and assist visitors, clients, and employees in a professional and friendly manner.
- Answer phone calls and respond to inquiries, directing calls to the appropriate departments.
- Manage the front desk operations, ensuring a tidy and organized reception area.
- Handle incoming and outgoing mail and packages.
- Maintain security by following procedures and monitoring visitor access.
Administrative Support:
- Provide general administrative support, including scheduling meetings, managing calendars, and coordinating office supplies.
- Prepare and maintain accurate records, reports, and documentation of stationery and office items
- Assist with data entry and maintain filing systems, both physical and digital.
- Support various departments with administrative tasks as needed.
Travel Desk Responsibilities:
- Taking care of travel desk for domestic and international travel as per travel budget
- Planning of travel as per travel policy and amending policy as per need with approval
- Coordinate travel arrangements for employees, including booking flights, hotels, and ground transportation.
- Prepare and manage travel itineraries, ensuring all details are accurate and communicated to the traveler.
- Assist employees with travel-related inquiries and provide support during travel.
- Stay informed about travel policies and regulations to ensure compliance.
- Policy making and SOP making
Qualifications:
- High school diploma or equivalent; additional education in administration or related fields is a plus.
- 1-3 experience in front desk, administrative roles and travel desk
- Strong organizational skills and attention to detail.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and other relevant software.
- Ability to multitask and work in a fast-paced environment.
- Customer service-oriented with a positive attitude.
Preferred Skills:
- Experience with travel booking systems and procedures.
- Knowledge of office management systems and procedures.
- Ability to handle sensitive information with confidentiality.
Working Conditions:
- Typical office environment.
- May require occasional overtime or flexibility in hours during busy periods.
